jitace Privacy Policy

Clause 1.1 — Registration Data

Information You Provide When Creating a jitace Account

When you register a jitace account, we collect your full legal name, date of birth, residential address (including city, district, and postal code), email address, and the mobile number linked to your preferred payment method (bKash, Nagad, Rocket, or Upay). This information is required to create your account, verify your identity, and process payments in Bangladeshi Taka (৳). Without it, jitace cannot onboard you as a player.

Clause 1.2 — Identity Verification (KYC) Data

Documents Collected for Know Your Customer Checks

Before processing your first withdrawal, jitace is required to verify your identity. You will be asked to submit a scanned copy or clear photograph of a government-issued photo ID (National Identity Card, passport, or driving licence) and, where applicable, a document confirming that the bKash, Nagad, or bank account used for deposits belongs to you. KYC documents are stored securely and accessed only by authorised jitace compliance personnel. They are not shared with third parties except as described in Section 4 of this Policy.

Clause 1.3 — Payment and Transaction Data

Financial Information Processed on jitace

jitace records all deposit and withdrawal transactions associated with your account, including the amount in BDT, the payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, or Sonali Bank), the transaction timestamp in Bangladesh Standard Time (BST, UTC+6), and the transaction reference number. jitace does not store full bank account credentials or mobile banking PINs. Payment processing is handled through secure channels and jitace retains only the data necessary for financial reconciliation and regulatory compliance.

Clause 1.4 — Technical and Usage Data

Automatically Collected Device and Browsing Information

When you visit jitace.onl, our systems automatically collect certain technical data including your IP address, device type, operating system, browser type and version, referring URL, pages visited, time spent on each page, game sessions initiated, and approximate geolocation derived from your IP address. This data is collected via cookies and similar tracking technologies as described in Section 6 of this Policy. It is used to improve platform performance, detect fraud, enforce geographic restrictions, and personalise your jitace experience.

Clause 1.5 — Communications Data

Messages and Support Interactions

If you contact jitace support by email at [email protected] or through the jitace platform's live chat interface, we retain records of those communications including the content of your messages, the date and time they were sent, and any attachments or screenshots you provide. This data is used to resolve your query, improve customer service quality, and maintain an audit trail for compliance purposes.

Clause 3.1 — Payment Processors

Mobile Banking and Bank Transfer Partners

To process deposits and withdrawals in BDT, jitace shares necessary transaction details with the payment processing partners that operate bKash, Nagad, Rocket, Upay, and the bank transfer channels. The information shared is limited to what is required to execute the transaction. jitace does not control the data practices of these payment providers and recommends that you review their respective privacy policies.

Clause 3.2 — Game and Technology Providers

Third-Party Software Suppliers

Game content on jitace is supplied by third-party providers including Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe. When you launch a game, your player identifier and session data may be transmitted to the relevant provider's game server to enable gameplay. These providers operate under contractual data processing agreements with jitace and are prohibited from using your data for any purpose beyond delivering the game service.

Clause 3.3 — Identity Verification Services

KYC Verification Partners

jitace may use specialist third-party KYC and identity verification services to assist with document verification and age confirmation. These partners process the documents you submit solely for identity verification purposes and are bound by confidentiality obligations. They do not retain your KYC documents beyond the period necessary to complete the verification process.

Clause 3.4 — Legal and Regulatory Disclosure

Disclosure Required by Law

jitace may disclose personal data to law enforcement agencies, regulatory authorities, or courts if required to do so by applicable law, court order, or legal process. In such cases, jitace will disclose only the minimum data required to satisfy the legal obligation and, where permitted by law, will notify you of the disclosure.

Clause 3.5 — Business Transfers

Mergers, Acquisitions, and Asset Sales

In the event that jitace undergoes a merger, acquisition, restructuring, or sale of all or part of its assets, personal data held by jitace may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to how your data is processed as a result.

Right of Access

Request a Copy of Your Data

You may request a copy of all personal data jitace holds about you. jitace will provide this in a structured, commonly used format within 30 days of receiving your verified request.

Right to Rectification

Correct Inaccurate Information

If any personal data jitace holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Please contact jitace support with the correct details and any supporting documentation required.

Right to Erasure

Request Deletion of Your Data

You may request that jitace delete your personal data. This right is subject to certain limitations — for example, jitace cannot delete data it is legally required to retain for financial or regulatory purposes. Where deletion is not possible in full, jitace will explain the reasons and delete as much data as the applicable rules permit.

Right to Restrict Processing

Limit How Your Data is Used

In certain circumstances you may request that jitace restrict the processing of your personal data — for example, while the accuracy of data you have contested is being verified. During a restriction period, jitace will continue to store your data but will not actively process it beyond what is strictly necessary.

Right to Data Portability

Transfer Your Data Elsewhere

Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive your personal data in a machine-readable format and to have it transmitted to another data controller where technically feasible.

Right to Object

Object to Certain Processing Activities

You have the right to object to jitace processing your personal data for direct marketing purposes at any time. You may also object to processing based on jitace's legitimate interests, though jitace may continue processing if it can demonstrate compelling legitimate grounds that override your interests.